Legal

Return & Refund Policy

Effective: July 10, 2026

Policy Summary

  • No returns. All products and services are digital and delivered immediately upon purchase. There is nothing to return.
  • No refunds. All sales are final. We do not issue refunds for any reason, including unused service credits, unused subscription time, or dissatisfaction with diagnostic outputs.
  • No exchanges. Service credits and subscriptions cannot be exchanged, transferred, or converted to cash.
  • No cancellation refunds. You may cancel a subscription at any time, but no refund is issued for the remaining days of the current billing period.

1. All Sales Are Final

TorqueCMS sells digital software subscriptions exclusively — specifically the Chiller Service Manager, a per-seat field service platform for skilled trades contractors. Because all products are delivered digitally and consumed immediately upon access, all sales are final and non-refundable. By completing a purchase you expressly acknowledge and agree that no refund, return, or exchange will be issued under any circumstances, except where required by applicable law.

2. Subscriptions

Subscription plans (AI plans and Emergency Tech plans) renew automatically each billing cycle. You may cancel your subscription at any time through your account dashboard. Cancellation stops future renewals but does not entitle you to a refund of any charges already made or credits already granted for the current billing period. Unused subscription credits at the end of a billing period are forfeited in accordance with the plan terms and are not refundable.

3. Service Credits & Top-Ups

One-time service credit top-ups are non-refundable and do not expire. Credits represent prepaid access to Emergency Technician time and other metered services. Credits have no monetary value, are non-transferable, and cannot be redeemed for cash under any circumstances.

4. Diagnostic AI, Take-Off & Investigator Reports

Diagnostic AI sessions, Chiller Tech Take-Off material reports, and Chiller Tech Investigator forensic analyses are non-refundable once a session is initiated or a report is generated. These are AI-assisted consulting outputs provided for informational purposes only. They do not constitute licensed professional engineering advice, and no refund is issued for outputs that do not meet your expectations or that you choose not to act upon.

5. Emergency Technician Sessions

Emergency Technician time is billed in real time as credits from your account balance. Once technician time has been consumed, the corresponding credits cannot be refunded or restored. If a session ends prematurely due to a technical issue on our side, contact us and we will review and restore credits at our sole discretion.

6. Chargebacks

Initiating a chargeback or payment dispute for any charge made in accordance with these terms constitutes a material breach of your agreement with TorqueCMS. We reserve the right to immediately suspend or terminate your account upon receipt of a chargeback, and to contest any chargeback with your card issuer using transaction records, session logs, and delivery evidence. Fraudulent chargebacks may be referred to appropriate authorities.

7. Exceptions Required by Law

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction. Where such laws require us to provide a refund, return right, or other remedy, we will comply with those requirements to the minimum extent required. If you believe you are entitled to a refund under applicable law, contact us at the address below.

8. Contact

Questions about this policy? Contact TorqueCMS via torquecms.io/contact. See also our Terms of Service, Service Credit Terms, and Privacy Policy.

Chiller Tech Support LLC

Salt Lake City, Utah